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Realtors: Thou Shalt Not Rely on Internet Leads Alone

23 October, 2007 (13:34) | Direct Marketing, Online Marketing, Real Estate Marketing, Real Estate Mistakes, Real Estate Technology | By: megbarber

The temptation is there. All these slick internet lead companies are hounding you weekly, telling you that they can promise 100 ”scrubbed” leads per month that are ready to buy and sell RIGHT NOW. And for a significant chunk of money, all those “great” leads could be yours. Sure, why not pay that exhorbitant amount for those leads to automatically come to you? Let’s just pull all the newspaper advertising, direct mail marketing and traditional farming and funnel all our marketing dollars into this internet lead company since all these leads will most likely lead to successful transactionsWith the promise of all these hot leads, who needs any other advertising? 

The above scenario is a huge myth and a big mistake in my opinion. Believe it or not, there are agents and whole real estate companies out there that are abandoning their newspaper advertising, direct mail advertising, and farming to sink all of their marketing dollars into the internet and internet leads. Hundreds of thousands of dollars are being spent on fancy websites, lead capture software, search engine optimization, pay-per-click ads, and lead generation companies. Real Estate agents and brokers are looking for the next big technology tool that will bring in a boatload of internet leads without them having to do much work to get them.  The problem is that internet leads are likely to cost more time and money in incubating these as leads and abandoning a well rounded marketing plan to solely depend on these internet leads can end up hurting more than helping.

Internet consumers searching for real estate are not necessarily ready RIGHT NOW to buy a home or sell real a home.  For many, the internet is where they go upon first searching homes and feeling out the marketplace. The internet gives them the opportunity to scan ads and do a “drive-by” of available listings without having to leave home. They want to remain anonymous for as long as possible until they are really ready to take the plunge. And even when they do fill out a web form for property information, statistics show that those leads can still take 6-12 months or more before they become active real estate buyers or sellers. I do not believe that the return on investment that many of these internet lead generation companies will convince you of, is as good as they promise.

According to NAR’s 2006 Profile of Home Buyers and Sellers, 80% of buyers used the internet for their home searches. But in stark contrast, only 7% of buyers found the agent they used on an internet site.  40% of buyers used agents that were referred to them by friends, relatives or neighbors and another 13% used an agent they have worked with in the past.

Those statistics affirms my belief that you cannot dismiss the idea of having a well rounded marketing plan that involves not only the internet, but also the traditional farming and marketing methods to your friends, family, past clients and your neighborhoods you serve.  People are more likely to use someone they trust or is trusted by a close friend or relative, not some stranger on the internet that sent them an auto-email. When you continuously market to your past/present clients, friends, family, and neighborhoods through newspaper, direct mail marketing , even email if you can, you will stick out in their minds as the one they trust and the neighborhood expert.

Technology in real estate is ever growing and ever changing and there will always be something “bigger an better” that promises to generate tons of leads without lifting a finger, but they never quite live up to the hype. Don’t fall into that trap. When revisiting your marketing plan think about going back to the basics. Never underestimate the power of basic farming and advertising in your community and service area and watch the leads and referrals roll in.


Warmest Regards
Megan Barber
Barber Virtual Assisting Solutions, LLC
www.BarberVASolutions.com

Comments

Comment from Mark D. Finn
Time October 29, 2007 at 8:22 pm

I agree that you can’t simply abandon all other forms of marketing in lieu of creating an Internet presence. However, I think it should be understood that having an Internet presence IS an important factor to consider when evaluating your overall marketing plan. An Internet presence isn’t necessarily built over night, not a solid one anyway. You should be thinking of your Internet presence as an investment for the future. Year over year the NAR statistics are showing an increase of Internet activity. I strongly believe that these numbers will continue to rise. So, yes, in 2006 only 7% of buyers found the agent they used on an Internet site. What about 2007 and beyond?

Comment from megbarber
Time October 30, 2007 at 11:55 am

Hi Mark- I absolutely agree that having an internet presence of extreme importance and must be in every Realtor’s marketing plan. In today’s times you cannot be very successful in the business without one. I know this first hand as without an internet presence, a VA barely exists to the rest of the world. But so many agents are spending so much money on internet leads and technology, they almost forget to get back to basics and don’t leave enough in their marketing budget for the traditional marketing avenues.

For 2007 and beyond I think those statistics will be impacted through the growth of social networking and blogging, not through internet lead companies. Through those social networking tools, the smart Realtors that use them (such as yourself) will more quickly build the “trust factor” with internet consumers by demonstrating not only their real estate knowledge, but showing that they are human and not some name and picture attached to a listing.

Pingback from Realtors: Thou Shalt Not Rely on Internet Leads Alone « Kelly’s Weblog
Time November 18, 2007 at 4:16 pm

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